Indicative Topics

• Consumer motivations for misbehavior
• Differing types of customer misbehaviors
• Dealing strategies/practices
• Employee coping tactics
• Online trolling/bullying and other forms of customer deviance
• Illegitimate/ fake customer complaining
• Fake (online) reviewing by customers
• Outcomes of customer misbehavior
• Contagiousness of misbehavior
• Customer deviance variances by sector, industry or country context
• The impact of customer misbehavior
• Customer mistreatment of service employees
• Deceptive and covert behavior
• Deliberate value destruction
• Misbehavior and robots
• Customer misbehavior and wellbeing
• Ecosystem influence on customer misbehavior