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Conference Committee
History of SERVSIG
University of Strathclyde
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Conference Tracks
Consumer (mis) behaviour in services
Customer/Actor Engagement
Customer Experience & Journeys
Service Design, Innovation & Transformation
Service Ecosystems & Institutions
Service Employment & Employees
Service Failure and Recovery
Service Thinking in B2B
Service Strategy, Operations & Productivity
Technology and Service
Transformative Service Research
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Technology and Innovation Centre
Glasgow
Glasgow and Beyond
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Programme
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Service Design, Innovation & Transformation
Track Chair
Lia Patricio
Senior Researcher, University of Porto, Portugal
Track Chair
Josina Vink
Associate Professor, Oslo School of Architecture and Design, Norway
Junior Track Chair
Ana Kustrak Korper
PhD Researcher, Linköping University, Sweden
Indicative Topics
Systemic approaches to service design and innovation
Role of service design in service system transformation
Design and innovation towards sustainable service systems
Multiple stakeholder engagement in service design and innovation
Diverse practices of service design and innovation across cultures
Interplay of intentional and unintentional forces in service system transformation
Design and innovation to enhance equity and support marginalized populations
Leveraging technology to enable value cocreation through design and innovation
Critical look at the dark sides of service design and innovation and their consequences
Unmaking and undesigning entrenched, harmful service systems
Understanding and designing service platforms
Tracks
Consumer (mis) behaviour in services
Customer/Actor Engagement
Customer Experience & Journeys
Service Design, Innovation and Transformation
Service Ecosystems & Institutions
Service Employment & Employees
Service Failure and Recovery
Service Strategy, Operations & Productivity
Service Thinking in B2B
Technology and Service
Transformative Service Research
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