Service Design, Innovation & Transformation

Systemic approaches to service design and innovation
Role of service design in service system transformation
Design and innovation towards sustainable service systems
Multiple stakeholder engagement in service design and innovation
Diverse practices of service design and innovation across cultures
Interplay of intentional and unintentional forces in service system transformation
Design and innovation to enhance equity and support marginalized populations
Leveraging technology to enable value cocreation through design and innovation
Critical look at the dark sides of service design and innovation and their consequences
Unmaking and undesigning entrenched, harmful service systems
Understanding and designing service platforms