Service Ecosystems & Institutions

Track Chair

Jennifer Dailo Chandler

Jennifer Dailo Chandler

Chair and Associate of Management, California State University, USA

Track Chair

Kaisa Koskela-Huotari

Kaisa Koskela-Huotari

Assistant Professor of Marketing, Stockholm School Of Economics, Sweden

Junior Track Chair

Kristin Svärd

Kristin Svärd

PhD Student, Karlstad University, Sweden

Junior Track Chair

Nabila Asad

Nabila Asad

PhD Student, University of Porto, Portugal

Indicative Topics

Systemic value cocreation
Dynamics of (un)sustainable service ecosystems
Emergence of novelty and innovation in service ecosystems
Interplay of change and stability in service ecosystems
Service system transformation
Institutional work as collective, systemic action in service ecosystems
Institutional dissonance and reconciliation in value cocreation
The dark side of institutional effects within service ecosystems
Conflicts and tensions in service ecosystems
Identity dynamics of resource-integrating actors
Power and service ecosystems
Service ecosystems as complex, socio-technical systems

Tracks