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About
Conference Committee
History of SERVSIG
University of Strathclyde
Submissions
Call for Papers
Conference Tracks
Consumer (mis) behaviour in services
Customer/Actor Engagement
Customer Experience & Journeys
Service Design, Innovation & Transformation
Service Ecosystems & Institutions
Service Employment & Employees
Service Failure and Recovery
Service Thinking in B2B
Service Strategy, Operations & Productivity
Technology and Service
Transformative Service Research
Registration
Fees
Venue
Travel
Accommodation
Technology and Innovation Centre
Glasgow
Glasgow and Beyond
Programme
Programme
Speakers
Social Events
Transformative Service Research
Track Chair
Sertan Kabadayi
Professor of Marketing, Fordham University, New York City, USA
Track Chair
Linda Alkire
Assistant Professor of Marketing, Texas State University, USA
Junior Track Chair
Amir Raki
PhD Candidate, University of Manchester, UK
Indicative Topics
Designing inclusive services
The role of services for collective societal well-being
Offering services for individuals experiencing vulnerabilities
The role of services in fighting global problems like climate change, refugees, inequality and social justice
Tracks
Consumer (mis) behaviour in services
Customer/Actor Engagement
Customer Experience & Journeys
Service Design, Innovation and Transformation
Service Ecosystems & Institutions
Service Employment & Employees
Service Failure and Recovery
Service Strategy, Operations & Productivity
Service Thinking in B2B
Technology and Service
Transformative Service Research
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